FAQs
Frequently asked questions
Quick answers about accounts, demo, verification and safety.
4 min read · Updated 21 October 2026
Is the demo account free?
Yes. Demo accounts use virtual funds and need no deposit.
Why do you need my ID?
Regulations require us to verify the identity of every live client to prevent fraud and money laundering. Your documents are encrypted and only accessible to authorised staff.
Can I lose more than I deposit?
Negative balance protection terms depend on your jurisdiction and will be set out in the client terms. Leveraged trading can cause rapid losses.
Are the prices on the website live?
Every price on our website shows its status and timestamp. During pre-launch, website prices are generated samples and are clearly labelled. Trading prices are always those in MT5.
Can I talk to someone?
Yes — use the support page to open a ticket and we'll reply by email.
This content is for education only and is not investment advice. Trading CFDs and FX on margin carries a high level of risk and may result in the loss of all of your invested capital. Ensure you understand the risks before trading.